Plain answers below, written the same way our team talks to UK players all day.
trustWhere do I go if support does not help?+
Where an answer misses the mark, say so and ask for a review by a supervisor. Complaints reach the complaints desk and get a written reply. If the outcome still leaves you unhappy, you can take it to the UK Gambling Commission.
trustCan I get help at weekends and late at night?+
Can I get help at three in the morning? Yes. Our team answers around the clock, every day of the year, including bank holidays. Whoever you reach is in GMT, so the timing you see on the clock matches ours.
trustHow long will I wait for a reply?+
When you start a chat, expect about three minutes before a person replies. E-mail usually takes around eight hours. Phone is the shortest of the three at roughly two minutes. Have your full name, date of birth and the e-mail on your account ready, and never a password.
trustWhat happens if I ask in Finnish or German?+
What happens when you write in another language? Our team handles English, German, Finnish and Norwegian. Stick to English for anything about UK payments or licence matters, since that is where the deepest detail sits.
trustWhere do I ask you to close my account?+
Where should I ask for my account to be shut? Message the support desk and it will be closed for you. If gambling has become hard to manage, ask for self-exclusion instead and we will block play for the period you choose, with GAMSTOP registration available too.
trustCan I get verified faster than a day?+
Can I speed up identity checks? Documents normally clear in about twenty-six hours. Send proof of identity, proof of address and confirmation of your payment method in one go rather than one at a time, and the review rarely needs a second look.